“As part of our ongoing efforts to improve customer service, operational excellence, and profitable growth, Best Bank decided to migrate its legacy mortgage computer systems to a brand-new, state-of-the-art, end-to-end computer system for all of its lines of business.

We turned to Performance Repair Pros to develop training content for 20 different mortgage employee roles in using the system’s capabilities and workflows. Such roles included loan officers, processors, underwriters, and closers. The final list of 50 deliverables included over 40 hours of instructor-led training, 12 job aids, 3 self-study guides, and 2 e-learning courses.

I want to thank the PRP team for being flexible in the face of ongoing changes in scope. Looking back, I see that our training strategy has evolved into an innovative, comprehensive program that I am confident will prepare our users to be successful in the new application.”

Will I. Cheatham

Senior Vice President, Human Resources

Best Bank